212.967.8877

FAQ

Q: CAN YOU RECOMMEND A MATERIAL FOR MY APPLICATION?
A: Yes, tell us about your application, and we will recommend a material that will fulfill your requirements.

Q: CAN YOU MATCH MY SAMPLE?
A: Most likely, we will manufacture your order according to the specification you provide. If we are unable to match the construction of your sample, we will discuss alternatives with you.

Q: CAN I GET SAMPLES?
A: Yes, we will gladly send samples to you. We have sample kits available that show a wide variety of the products we manufacture. If you have a particular request, please contact a customer service representative at (212)-967-8877. If we do not have exactly what you are requesting, we will send you a combination of samples that will demonstrate our ability to handle the different aspects of your individual request.

Q: DO YOU HAVE A PRICE LIST?
A: No, since everything we produce is custom, we price each product individually.

Q: HOW DO I GET A QUOTE?
A: Contact one of our customer service or sales representatives  and they will gather the information they need to answer the quote request within 24 to 48 hours for complicated applications.

Q: DO YOU GUARANTEE YOUR PRODUCTS?
A: Yes, we stand behind our products and workmanship. We guarantee to manufacture your order in complete compliance with your specifications. If we fail to fulfill the specifications of your order, we will replace the product at no charge. However, we cannot guarantee the function of the product. For this reason, whenever you are introducing a new product or solution, we recommend that you conduct a trial. Our Research & Development team will gladly assist you in this process so that the effectiveness and functionality of the design is tested prior to production.

Q: CAN YOU HELP ME IMPROVE THE DESIGN OF MY PRODUCT IDENTIFICATION?
A: Yes, if we see a possible improvement to your product, we will provide you with alternative suggestions. In addition, if you have the challenge of designing a completely new application, we can work with you to develop the ideal solution for your needs. 

Q: WHEN CAN I EXPECT MY PRODUCT?
A: Our standard delivery time is 10-12 days from receipt of your written purchase order, camera-ready copy, and established credit terms. When we give you an estimated delivery date, it is based on the complexity of the product and the elements required to manufacture the product. Depending on the circumstances in the schedule and the timing of materials, we can sometimes improve an estimated delivery. Several factors contribute to whether or not we need to charge a rush charge, which is determined on an individual basis.

Q: CAN I STORE PRODUCT AT YOUR FACILITY FOR LATER RELEASE?
A: Yes, we do offer storage for our customers. Please talk to your sales or customer service representative for complete details.

Q: CAN I GET A PROOF OF DELIVERY?
A: Yes, if you know you will need a proof of delivery when you place your order, simply instruct us to provide it upon completion of the order. Some of our carriers provide information via the Internet, others sends us their proofs via fax. We will happily forward that information to you upon request.

 

Here at Colonial Tag & Label Co., Inc. our customer service representatives have years of experience in the product identification industry. They will have solutions to any label application issues you may have. Let CT&L, become a partner in your success by placing an order with us today! Call 212.967.8877 or email info@colonialtagandlabel.com for more information.

 

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Supersoft™ woven labels… please ask your CT&L representative about our line of soft skin touch labels

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